Effective: 10 June 2026. These terms summarise OZOO.ai's service terms; enterprise agreements (MSA / DPA) may supplement or supersede them.
These Terms of Service govern your access to and use of OZOO.ai, an AI conversation platform operated by Habilelabs. By using OZOO.ai, you agree to be bound by these terms. If you do not agree, please do not use the service. A signed Master Services Agreement (MSA) and/or Data Processing Addendum (DPA) may supplement or supersede these terms for enterprise customers.
OZOO.ai provides Voice AI Agents, Conversation AI Agents and Post-Call Analytics services for banking, financial services and adjacent industries. Specific service-level commitments, data residency, retention windows and compliance scopes are defined in the executed order form or MSA.
You agree not to use OZOO.ai to violate any applicable law or regulation, infringe intellectual property rights, transmit unlawful or harmful content, attempt to reverse-engineer the service, or interfere with the platform's security or integrity. OZOO.ai is built for regulated workloads and expects customers to operate within their own regulatory perimeter.
All customer data is processed under the Privacy Policy and any executed DPA. PII redaction is on by default, encryption is enforced at rest and in transit, and data residency follows the executed agreement. See the Security & Compliance page and the Privacy Policy for details.
OZOO.ai, the OZOO.ai brand, and the underlying platform are the intellectual property of Habilelabs. Customer data and customer-derived insights belong to the customer. The license granted to you is limited to your use of the service per the executed order form or MSA.
Pricing is sales-led and defined in the executed order form. Late payments, taxes and currency conversion follow the terms of the order form or MSA.
Each party agrees to treat the other party's non-public information as confidential and to use it only as necessary to deliver or use the service.
OZOO.ai is provided in accordance with the warranties and service levels in the executed agreement. Except for those express warranties, the service is provided 'as is' to the maximum extent permitted by applicable law.
To the maximum extent permitted by law, each party's aggregate liability is limited as set out in the executed MSA. In the absence of an MSA, liability is limited to the fees paid in the 12 months preceding the claim.
These terms apply for as long as you use the service. Termination provisions, including transition assistance and data export, are governed by the executed order form or MSA.
These terms are governed by the laws of India unless explicitly amended in the executed MSA. Disputes will be resolved per the agreement; in the absence of an agreement, in the courts of Jaipur, Rajasthan.
We may update these terms to reflect changes in law or product. Material changes will be communicated in advance via the registered point of contact or platform notice. Continued use after the effective date constitutes acceptance.
Questions about these terms? Reach legal@ozoo.ai (response within two business days) or write to Habilelabs, Sec-93 Agarwal Farm, Mansarovar, Jaipur, Rajasthan, India, 302020.
Reach out to legal@ozoo.ai and we'll share the latest templates within a business day.